Privacy Policy

1. Who are we?

The Language Formula ("we," "us," or "our") is dedicated to providing high-quality language learning Services  to our clients through online courses and resources. 

By providing us with your personal data when using our Services, you consent to the processing of your personal data as described in this Privacy Policy. 

We are committed to safeguarding the privacy of our users and ensuring the security of their personal data.

2. Personal Data That We Collect

When signing up for our services, we may collect your personal information, including but not limited to:

  • Name

  • Contact information (email address, phone number)

  • Billing and payment information

  • Usage data (such as pages visited, interactions, and preferences)

  • Information provided in correspondence or support requests

We collect information from you when you:

  • Register for our language learning services (eg. online courses, webinars)

  • Use our website or mobile application

  • Contact our customer support

We collect personal data through:

  • Our online forms: You provide us with your information when you register, make a purchase, or contact us.

  • Automated technologies: We use cookies and similar tracking technologies to collect data about your interactions with our website and application.

3. How We Use Data

We collect and process your personal data for the following purposes:

  • Managing your account and subscriptions

  • Personalizing your learning experience

  • Processing payments

  • Communicating with you

  • Improving our services and website

  • Complying with legal obligations

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

4. Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include: 

  • Using industry-standard security measures to protect our systems and data.

  • Encrypting sensitive data.

  • Requiring strong passwords and multi-factor authentication for our users.

  • Limiting access to your personal information to authorized employees and contractors.

We take the security of your personal data seriously and implement measures to protect it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing and Disclosure

We may share your personal data in the following circumstances:

Vendors and Service Providers: We may share your information with third-party vendors and service providers who assist us in providing our language learning services and supporting our operations.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity.

Legal Requirements: We may disclose your personal data when required by law, to protect our rights, or in response to lawful requests from government authorities.

6. Your Rights

You have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.

  • Right to rectification: You can correct inaccuracies in your personal data.

  • Right to erasure: You can request the deletion of your personal data.

  • Right to restrict processing: You can limit the processing of your personal data.

  • Right to data portability: You can receive your personal data in a structured, machine-readable format.

  • Right to object: You can object to the processing of your personal data for certain purposes.

  • Right to withdraw consent: You can withdraw your consent where processing is based on consent.

  • Right to lodge a complaint: You have the right to file a complaint about our data handling practices with the relevant data protection authority.

7. Publicly Posted Information

This Privacy Policy shall not apply to any information you post to the public areas of our Services. This includes, but is not limited to, comments on the The Language Formula blog or public forums. Comments posted to public areas may be viewed, accessed, and used by third parties subject to those parties’ privacy practices and policies.

8. Children

We do not knowingly collect Personal Data from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us to request its deletion.

9. Links to Other Websites

Our website may contain links to third-party websites. We, therefore, have no responsibility or liability for the content and activities of these linked sites, and encourage you to read their privacy policies.

10. Cookies

We use cookies and similar technologies to enhance your experience on our website, These technologies may collect information about your browsing activities over time and across different websites following your use of the Website or Apps. We may allow third party service providers and other third parties to do the same.  You can manage your cookie preferences through your browser settings.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and the revised policy will be effective immediately.

12. Contact Us

If you have any questions or concerns regarding our Privacy Policy or the processing of your personal data, please contact us at:

hello@thelanguageformula.com

Last Updated: October 2023